ric9 Privacy Policy

1. Who We Are

ric9 (referred to in this document as "ric9," "we," "us," or "our") operates the online gaming platform accessible at ric9.net. We provide live casino games, slot games, bingo, and other gaming entertainment services to players in the Philippines. ric9 is the data controller responsible for the personal information collected through this Platform.

This Privacy Policy applies to all users of the ric9 Platform, including registered account holders, visitors who browse the site without registering, and anyone who contacts our customer support team. By using the ric9 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read alongside our Terms and Conditions, which govern your use of the ric9 Platform. Together, these documents form the complete agreement between you and ric9 regarding your data and your use of our services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a ric9 account, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with personal information. This includes:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license).
• Contact Information: Mobile phone number, email address, and residential address (including city, province, and postal code).
• Financial Information: GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other Philippine banks), and transaction history.
• Account Credentials: Username and encrypted password. We do not store your password in plain text.
• Verification Documents: Copies of government-issued ID, proof of address, and proof of payment method ownership submitted during the Know Your Customer (KYC) verification process.
• Support Communications: Records of your conversations with our customer support team, including chat logs, emails, and any attachments you provide.

2.2 Information Collected Automatically

When you access and use the ric9 Platform, we automatically collect certain technical and behavioral data, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Network Information: IP address, internet service provider (ISP), and approximate geographic location derived from your IP address.
• Usage Data: Pages visited, games played, time spent on the Platform, click patterns, search queries, and navigation paths.
• Transaction Data: Deposit and withdrawal amounts, dates and times, payment methods used, game wagers, wins, and losses.
• Session Data: Login timestamps, session duration, and logout events.

2.3 Information from Third Parties

In certain circumstances, ric9 may receive information about you from third-party sources, including:

• Payment Processors: GCash, PayMaya, and banking partners may share transaction confirmation data and account verification status with us.
• Identity Verification Services: Third-party KYC providers may share identity verification results and fraud risk scores.
• Fraud Prevention Services: Anti-fraud and anti-money laundering (AML) service providers may share risk assessment data related to your account activity.
• Regulatory Authorities: We may receive information from PAGCOR or other regulatory bodies in connection with compliance obligations.

3. How We Use Your Information

ric9 uses the personal data we collect for the following purposes:

4. Legal Basis for Processing

ric9 processes your personal data on the following legal grounds, consistent with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules and regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for and to process your financial transactions.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC requirements, AML obligations, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: Where required by law, we process your data based on your explicit consent, such as when you opt in to receive marketing communications. You may withdraw consent at any time.

5. Sharing Your Information

ric9 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, bank partners), identity verification, fraud detection, customer support, data hosting, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Game Providers

When you play games on the ric9 Platform, certain data (such as your username, game session ID, and wager amounts) is shared with our licensed game providers to enable gameplay and ensure fair outcomes. Game providers are bound by strict confidentiality and data protection obligations.

5.3 Regulatory Authorities

ric9 may disclose your personal information to PAGCOR, law enforcement agencies, or other regulatory bodies when required by law, in response to legal process, or to comply with regulatory reporting obligations.

5.4 Legal and Safety Purposes

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation or court order.
• Protect the rights, property, or safety of ric9, our users, or the public.
• Detect, prevent, or investigate fraud, security breaches, or illegal activity.
• Enforce our Terms and Conditions or other agreements.

5.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or a prominent notice on the Platform.

6. Cookies and Tracking Technologies

ric9 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember your preferences, login status, and browsing behavior.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, session management, and secure transactions. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous data about how visitors use the Platform, such as which pages are most popular and how users navigate the site. This helps us improve the Platform's performance.
• Functional Cookies: Remember your preferences (such as language settings and game favorites) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted promotional content. These cookies are only used with your consent.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the ric9 Platform. For more information on managing cookies, visit your browser's help section.

7. Data Retention

ric9 retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal data associated with active accounts is retained for the duration of your account's existence and for a period of five (5) years after account closure, as required by AML and regulatory record-keeping obligations.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction to comply with Philippine tax and financial regulations.
• Verification Documents: Copies of identity documents submitted during KYC verification are retained for five (5) years after account closure.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure we do not contact you again.

After the applicable retention period expires, ric9 will securely delete or anonymize your personal data in accordance with industry best practices.

8. Data Security

ric9 takes the security of your personal data seriously and implements industry-standard technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures

• Encryption: All data transmitted between your device and the ric9 Platform is encrypted using SSL/TLS protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. All employees with access to personal data are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways.

8.2 Your Responsibility

While ric9 implements robust security measures, you also play a role in protecting your account. You are responsible for:

• Keeping your login credentials confidential and not sharing them with anyone.
• Using a strong, unique password for your ric9 account.
• Logging out of your account when using a shared or public device.
• Notifying ric9 immediately if you suspect unauthorized access to your account.

9. Your Rights and Choices

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights regarding your personal data:

9.1 Right to Access

You have the right to request a copy of the personal data ric9 holds about you. You can access most of your account information directly through your ric9 account dashboard. For additional information, contact our support team.

9.2 Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information through your account settings.

9.3 Right to Erasure

You may request that ric9 delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain data to comply with legal obligations.

9.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to its processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

9.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting customer support.

9.7 Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

10. Children's Privacy

The ric9 Platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to ric9, please contact us immediately at [email protected].

11. Changes to This Policy

ric9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised Policy on the Platform.

We will notify you of material changes by email (to the address associated with your account) or by displaying a prominent notice on the Platform. Your continued use of the ric9 Platform after such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how ric9 handles your personal data, please contact us:

Email: [email protected]
Customer Support: Available 24/7 via live chat on the ric9 Platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.